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Companies use many variations of "Customer Service" job titles. Hang Seng is committed to service excellence. Customer Service Representative Job Description continued Page 2 Clark/Bardes Consulting Banking Practice current and potential clients. Utilize various computer applications and software packages; enter and maintain data; generate . Job Summary. Po. Sort by: relevance - date. Some companies offer as little as 18,000 per annum to begin with. Bilingual Healthcare Customer Service Representative - Spanish-English - Remote in Texas. Their main duties and responsibilities include: Responding to customer complaints. Being a Banking Services Customer Representative typically reports to a supervisor or manager. They work with customers as needed at every stage of development. Travel: Yes, 5% of the time. The first job description is a good example of the typical skills and responsibilities of a customer service representative. Actively listening to members and identifying their needs. Sample responsibilities for this position include: Identifying and cultivating prospective clients Initiating and following up on new business opportunities Closing sales to institutional and high net worth prospects Member Service Representative Responsibilities: Answering phone calls and written questions, concerns, and complaints regarding membership. The average bank representative job description intro is about 133 words The responsibilities section contains an average of 14 bullets points The requirements section contains an average of 5 bullets points Bank Representative Description Example 1 Full Job Description It is what we do at 1st MidAmerica Credit Union! The Collections Representative I possesses a moderate understanding of general aspects of the job. Job specializations: Customer Service/Help Desk. Requires a high school diploma or its equivalent. Full-time. General Customer Service Agent Mar 2013 Feb 2014 Capital One Bank Irving, TX. BMO Financial Group 3.8. . Posted 10/17/2022. Full-time. Bank Customer Service, Call Center, Customer Service Rep, Part Time Customer Service. Senior Customer Service Job Description 4.5 169 votes for Senior Customer Service Senior customer service provides education to providers in regards to claims, authorization, billing procedures, DMA departments and contracts and MBHP policies and procedures. Customer Service Rep 3. We have included senior representative job description templates that you can modify and use. The role of a Customer Service Representative is to help customers understand the products and services being offered by a company. 25. A lead customer service representative handles escalation and evaluates team member's performance. Something is happening at Citizens State Bank (of Cadott, Chippewa, Cornell, and Stanley), employees are accomplishing things never thought possible! Apply for a Hanmi Bank Senior Customer Service Associate job in Houston, TX. Apply online instantly. 3. The Branch Service Representative I possesses a moderate understanding of general aspects of the job. U.S. Bank. Senior Customer Representative. The job description sample for the customer service executive role that is given above provides the functions for the position, which can be utilized in producing the work experience part of the resume. JOB PURPOSE:To serve customers by providing product, service information; resolving product and service issues by maintaining immaculate quality standards. In most cases the remuneration increases as the candidate goes on adding experience. FSRs serve as the Bank's primary front-line customer service representatives and are responsible for creating a welcoming environment and impression for our customers. Key Duties & Responsibilities Here are a few examples: Customer Support (Workday uses) Customer Success (Twitter uses) Customer Experience (Slack uses) Customer Care (Lyft uses) Customer Happiness (Under Armour uses) Client Care (IBM uses) Client Service (Robert Half uses) A Customer Service Advisor's primary goal is to resolve all customer queries and ensure that customers are satisfied with the company's service or products. $31K-$41K Per Year (Glassdoor est.) To ensure financial and reputational integrity of the organization and providing end to end solutions for better customer service experience. Typically reports to a supervisor or manager. Job Description. Employers: Find Surveys For This Job. Credit card specialists perform various functions managing different areas of job specialization, so their job description may vary. May require 0-1 year of general work experience. Executes work to deliver timely, accurate, and efficient service. POSITION TITLE: Senior Customer Service Representative JOB GRADE: CSR-4 REPORTS TO: Branch Manager LOCATION: Bedford, TX. Estimated $37.7K - $47.7K a year. Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis. 1st shift. Corporate Title: Non-Officer Location: Chester . Tempe, AZ 5d. Typically reports to a supervisor. BMO Financial Group 3.8. Our bank customer service representative resume sample shows you how to create an effective resume structure. Customer Service Representative Job Responsibilities: Serves customers by providing product and service information and resolving product and service problems. 153 jobs. This is one of the hundreds of Customer Service Representative resumes available on our site for free. Average Bank of America Senior Customer Service Representative monthly pay in the United States is approximately $2,585, which is 30% below the national average. . Apply to Senior Customer Service Representative, Customer Service Representative and more! Responsible for reading, analyzing and/or determining appropriate handling and . $36K-$48K Per Year (Glassdoor est.) Customer Service Executive Requirements: Skills, Knowledge, and Abilities for Career Success We have included senior customer service representative job description templates that you can modify and use. . Communicating with customers through various channels. The average hourly pay for a Senior Customer Service Representative (CSR) is $18.23 Hourly Rate $14 - $25 Bonus $486 - $7k Profit Sharing $496 - $6k Commission $515 - $15k Total Pay $30k - $61k. Bank Customer Service Representative 06/2007 - 10/2010 Receives and completes all wire and stop payment requests Support Commercial Lending in acquisition of commercial business accounts Onboard information into deposit pro platform systems for all basic and complex accounts Job in Atlanta - Fulton County - GA Georgia - USA , 30383. Follow this with a skills section consisting of . Senior Customer Service Representative Work for a company where employees make the difference and opportunity awaits! Listed on 2022-10-22. Posted 10/12/2022. A Customer Service Representative also handles concerns, complaints, or other issues. Customer Service Representative, Senior. Jobs People Learning Exceptional customer service skills in all departments. Next comes your professional summary, which introduces you with a quick overview of your background and major achievements. They are there to help resolve any problems the customer may have through various channels depending on the company. Job Summary: A bank customer service representative is someone whose role is to provide information regarding the bank's products and services to its customers. Job Description: First point of contact for inquiries received from high revenue clients via email or phone channel. Search Customer Service and Call Center Jobs at Citizens now. F (30) Band Zone. According to the Bureau of Labor Statistics, in 2008, customer service representatives made an average of $14.36 per hour. Sample responsibilities for this position include: Analyze statistics and provide management team with KPI's that will assist with efficiency, scheduling Account Representative job description. Aside from responding to calls and inquiries, a senior customer service representative must also perform basic administrative support tasks such as producing reports and necessary documentation, updating the database, and maintaining correspondence. Your header should contain your name and contact information. U.S. Bank. Key job functions include account and service origination and maintenance, as well as responding to customer inquiries by telephone and in person. Possesses a moderate understanding of general aspects of the job. An experience of 4-5 years in the relevant industry is desirable. The Bank of Ireland offers over 22,000 while PayPal pays up to 31,000. Customer Service Manager Responsibilities: Supervising day-to-day operations in the customer service department. Being a Banking Services Customer Representative may require 0-1 year of general work experience. Lead customer service representatives manage high-level customer complaints and provide immediate resolution and disputes. Their job involves receiving customer inquiries via phone calls, emails or in person and resolving . M1 (4) M2 (1) P2 (2) P3 (1) S2 (5) . A senior customer service representative specializes in communicating with clients and providing them with the needed assistance. A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Use these resumes as templates to get help creating the best Customer Service . SENIOR CUSTOMER SERVICE REPRESENTATIVE . Responding promptly to customer inquiries. 2,320 Senior Customer Service Representative jobs available on Indeed.com. How to Write a Job Description - How to Hire Employees. Product Support One Citizens . Works under the close direction of senior personnel in the functional area. Job Description: Job Title: Senior Customer Service Representative Corporate Title: Non-Officer Location: Chester Role Description: Handle a wide range of cardholder queries regarding the day-to-day running of their commercial card accounts in a multilingual contact centre environment. Customer Service Representative. Job Description: Senior Customer Service Representative Author: Rachel Adams Created Date: 4/20/2018 9:57:41 AM . Individuals seeking this job must also possess collaboration skills, communication skills, and customer service skills to perform the job successfully. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in . Robbinsdale, MN 11d. Attracts potential customers by answering product and service questions and suggesting information about other products and services. National Occupational Classification (NOC) 2011 - Customer service representatives in this unit group process customers' financial transactions and provide information on related banking products and services. Hiring . One Community Bank. The Senior CSR participates in driving the deposit growth goals of the bank. . Assisted possible customers with opening new accounts and current customers with checking payments, ordering new debit cards, checks, handle and resolve complaints, updating personal information, closing accounts, contacting the branches providing general information in response to inquiries about new products . Their job is to help ensure customer satisfaction. Get the right Senior customer service representative job with company ratings & salaries. The following job description is . This is a real resume for a Customer Service Representative in Petawawa, ON with experience working for such companies as Scotiabank, Canex Retail, The Healing Room. POSITION DECRIPTION. Monday to Friday +2. McFarland, WI 53558. Compensation. Company: Broadbean. As a Senior Sales & Service Representative at First Citizens Bank, you will support sales and service delivery in the branch. Process orders, prepare correspondences and fulfill customer inquiries to ensure customer satisfaction.